Irish Water Dublin City Council
CLIENT
€ 1
Project Value
Lime Dust
Filters
- Feb 2018
- Industrial
Customers original request & our ability to select the correct solution
To supply specialist dust filters for a treatment process that we supply progressive cavity pumps.
Process Description & Equipment Supplied
Lime powder added to water for treatment causes dust that needs to be captured by filters before going into the air.
June
Process for managing relationship with our customers delivery team
The customer could not go direct to the manufacturer because they were not on the customer’s approved supplier list.
A quite common occurrence for Irish customers supplied with products or equipment from foreign manufacturers/OEM’s.
They came to DPS because we are an approved vendor and have built a good relationship with the customer over the years, based on technical expertise, trust and willingness to go the extra mile.
Process for handing over & commission support provided by DPS
DPS contacted the foreign manufacturer and ensured all information of the equipment was correct, as well as, providing drawings and a sample to the customer. All was accomplished within a speedy time-frame.
Once the customer confirmed they were satisfied with the product and price submitted by DPS an order was immediately placed and dispatched.
The customer was so satisfied with the product and the ability of DPS to source and competitively price this non-core products they have subsequently requested and accepted offers for other non-core products such as filters for liquids, gear boxes, motors and valves.
Process for handing over & commission support provided by DPS
DPS contacted the foreign manufacturer and ensured all information of the equipment was correct, as well as, providing drawings and a sample to the customer. All was accomplished within a speedy time-frame.
Once the customer confirmed they were satisfied with the product and price submitted by DPS an order was immediately placed and dispatched.
The customer was so satisfied with the product and the ability of DPS to source and competitively price this non-core products they have subsequently requested and accepted offers for other non-core products such as filters for liquids, gear boxes, motors and valves.
Process for handing over ‘fit for purpose’ equipment free from defect
Having installed and commissioned the equipment on site as per the OEM requirements and in conjunction with the project stakeholders, DPS then ‘snagged’ the site to handover to ensure there were no minor issues outstanding.
Once the snagging process was complete the final sign-off and close-out of the project was completed in a timely manner and with ultimate client satisfaction.
